Website Privacy Policy


Airrosti Rehab Center, LLC (“Airrosti,” “we” or “us”) is committed to respecting the privacy rights of visitors to the websites operated by Airrosti, including without limitation (the “Site”), (the “Patient Portal”), all subdomains, all social media accounts held or operated by Airrosti (collectively, the “Sites”), and all of the Airrosti systems, applications, clinical guidance, content and services (collectively, “Services”) made available or provided from the Sites.  The Patient Portal is an Internet application that enables a patient to have secure web-based access to personal medical information, as released by the treating health care provider, and allows a patient to view, among other things, past appointment information as well as schedule future appointments.  Airrosti has adopted the privacy policies outlined below (this “Privacy Policy”), which serve as the basis for our use of personal information in our business relationships through the Sites.  This Privacy Policy is intended to comply with privacy laws applicable to Airrosti and the operation of the Site, the Patient Portal and the Services.  This Privacy Policy, however, does not cover Airrosti’s offline privacy practices. If you have questions, comments, or concerns about this Privacy Policy or how we process your information, please see the bottom of this Privacy Policy for information about how to contact us.


We collect three types of information from time to time about users:  (1) “Personal Information” (information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household, such as name, email address, IP address, location, phone number, personal preferences, injury/insurance information, health information, and account information); (2) “De-Identified Information” (such as statistical information on Sites usage, data and knowledge base requirements or qualifications); and (3) “Aggregate Information” (such as information about how many users log on to the Sites on a daily basis). To the extent De-Identified Information or Aggregate Information is stored or associated with Personal Information, it will be treated as Personal Information; otherwise, such information is not subject to this Privacy Policy.

Your Personal Information will be retained for fulfillment of the intended purposes for which such Personal Information is collected. We may also establish minimum and maximum retention periods based upon the type of information collected (i.e. sensitivity), the intended purposes, and as otherwise may be legally required.


We collect Personal Information from about you through the Services, including:

  • When you provide it to us directly online. We collect Personal Information from you when you voluntarily submit it to us, including by establishing a customer account, applying for a job with us, requesting information, sending or receiving electronic notices or other similar communications on the Sites. For example, in order to set up an account or access certain content, you must submit your name and email address to us.
  • Automatically or indirectly from you. When you browse or use the Services, we utilize commonly-used logging and analytics tools, including Google Analytics, to collect information about your device, the network used to access the Services, and information about your use of the Services (such as how you navigate and move around the Services).

We also use certain technologies on the Services, including cookies and pixel tags, that allow us, our service providers, and other third parties to store information locally on your device, identify your device, track your interactions with messages we send, and track activity over time and across websites. Our use of cookies is described in more detail below.

Information collected automatically includes the software and hardware attributes of the device you use to access the Services, unique device ID information, regional and language settings, performance data about the Services, network provider, and IP address (a number assigned to your device when you use the Internet). In addition, information is collected passively in the form of log files and third-party analytics (including Google Analytics) that record website activity. For example, log file entries and analytics data are generated every time you visit a particular page on our website, and track the dates and times that you use the Services, the pages you visit, the amount of time spent on specific pages, and other similar usage information, and general data (including the name of the web page from which you entered our website).

  • From third party sources. We receive Personal Information from third parties that we have engaged to provide services to us, as well as from third parties that provide web analytics and usage information to us such as Google Analytics.


Airrosti maintains reasonable and appropriate physical, technical, and organizational safeguards to ensure the security, integrity and privacy of the Personal Information provided by you. As part of these safeguards, we take the following steps:

  • We employ internal access controls to ensure that the only people who see your information are those with a need to do so to perform their official duties.
  • We train relevant personnel on our privacy and security measures and applicable legal requirements.
  • We physically secure the areas where we hold hard copies (if any) of the information that we collect online.
  • We regularly back up the information that we collect online to ensure it remains available in the event of a security incident.
  • We use technical controls to secure the information that we collect online as appropriate, including but not limited to: the pseudonymization and encryption of Personal Information, firewalls, and password protections.
  • We periodically test our security procedures to ensure personnel and technical compliance.
  • We disclose your identifiable Personal Information only to your employer and others to whom you have given consent, or as otherwise required or permitted by law.
  • We disclose the minimum amount of Personal Information as necessary for the particular purpose in compliance with applicable law.

However, no method of safeguarding information is completely secure. While we use measures designed to protect Personal Information, we cannot guarantee that our safeguards will be effective or sufficient. In addition, you should be aware that Internet data transmission is not always secure, and we cannot warrant that information you transmit utilizing the Services is or will be secure.


Please note that any Personal Information collected through the Services will be stored and processed in the United States. If you are using the Services from outside the United States, by your use of the Services you acknowledge that we will transfer your data to, and store your Personal Information in, the United States, which may have different data protection rules than in your country, and Personal Information may become accessible as permitted by law in the United States, including to law enforcement and/or national security authorities in the United States.


The Sites utilize a standard technology called a “cookie” to collect information about how the Sites are used, track usage of the Sites and the Services, and further customize your experience when you are visiting the Sites or using the Services.  By tracking usage, we can best determine what features of the Sites and the Services best serve our users.  Without cookies, the features would “forget” items that may be stored. The session information used by the Sites is deleted when your browser is closed.

Your browser may be set to accept cookies.  However, if you would prefer not to receive cookies, you can alter the configuration of your browser to refuse cookies.  Likewise, in certain instances on our Sites, you may be asked to opt-in to the use of cookies before you will be given access.  You will only be asked to opt-in upon your initial visit to those portions of the Sites only. If you choose to have your browser refuse cookies, or if you elect to not opt-in to the use of cookies, it is possible that some areas of our Sites or the Services will not function properly when you view them.


We use your Personal Information to manage your inquiries and communicate with you by email about notifications, newsletters or e-mail offers to you in accordance with your account preferences.  When you set up your user account (and at any time thereafter), you will select and control how Personal Information is shared from your account settings. The default setting will select all types of email notifications offered by Airrosti. Airrosti does not share your email address with others in its public forums.

We use your Personal Information to provide notifications about certain features of our Sites or the Services to measure consumer interest in our various services, and to inform you about various products and services offered on the Sites (including both our own products and the products of others).  These offers may be based on information provided by you in your account settings, in surveys, from information that may indicate your preferences, as well as information available from external sources. These e-mail offers will come exclusively from Airrosti or its affiliates.  All content and offers are carefully developed to ensure that they meet our standards.  Our goal is to target content and offers to Sites users who we believe will find them of value. The lists used to send you product and service offers are developed and managed under conditions designed to safeguard the security and privacy of your Personal Information.

We use your Personal Information collected via the Sites in the performance of all Services in order to provide, maintain and improve our Services as well as to develop new products and services to be offered as part of the Services.  For example, we may use Personal Information to analyze data, to improve our Services and to tune our outputs based on a particular individual’s patterns of usage of our Services.

We also use your Personal Information to comply with applicable laws, regulations, rules and requests of relevant law enforcement and/or other governmental agencies, or for other purposes, as permitted or required by law, and as necessary or appropriate to protect the rights, property, and safety of our users, us, and other third parties.


Some of the above processing involves sharing collected Personal Information with third parties, including service providers and other third parties. We share Personal Information with our service providers involved in the operation, performance, support, hosting and/or maintenance of the Sites or the Services and each product or service offered on the Sites, including without limitation, our websites designers, hosts, and technical consultants. We may also share Personal Information we collect with certain affiliates, business partners, prospective partners, and service providers in order to provide us and/or our affiliates and business partners with information about the use of the Services and levels of engagement with the Services, and to allow us to enter into new business relationships. Any Personal Information we share with such third parties will be used by such organizations only to perform their functions and/or to provide services in support of the Sites or the Services, and as otherwise permitted by law.

We reserve the right to assign or transfer some or all of our business, operations or assets to any successor in interest to our business associated with the Sites or the Services by merger, reorganization, sale of all or substantially all of our assets or equity interests or operation of law. Personal Information we obtain from or about you via the Services may be disclosed to any potential or actual third-party acquirers and may be among those assets transferred.

We also may divulge Personal Information if such information is required for us to comply with any valid legal process, such as a subpoena, search warrant, statute or court order, or if we reasonably believe that you have commit unlawful acts or acts that may endanger the health or safety of another user or of the general public.


Airrosti provides its account users with an easy means to decline receiving notifications, newsletters or offers by email.  We recognize the importance of providing you with the choice to “opt-out.”  You can control the number of notifications sent by email by logging into your user account and changing your account preferences.  If you prefer, you also can “opt-out” of receiving any email notifications by contacting our Privacy Officer at the Contact Address below.  All e-mail offers sent by Airrosti will inform you as to how you can “opt-out” or decline receiving further e-mail offers.  Please note, that if you do business with us in the future, you may not, subject to applicable law, opt out of certain automated notifications, such as order or subscription confirmations, based on business transactions (e.g., e-commerce).

If you want to limit or prevent our ability to receive location information from you, you can deny or remove the permission for certain Services to access location information or deactivate location services on your device. Please refer to your device manufacturer or operating system instructions for instructions on how to do this.


We strive to maintain the accuracy of any Personal Information collected from you, and will try to respond promptly to update our records when you tell us the information in our records is not correct. However, we must rely upon you to ensure that the information you provide to us is complete, accurate, and up-to-date, and to inform us of any changes. Please review all of your information carefully before submitting it to us, and notify us as soon as possible of any updates or corrections by sending an e-mail to our Privacy Officer at the Contact Address below.


California’s “Shine the Light” law, permits our users who are California residents to request and obtain from us a list of what Personal Information (if any) we disclosed to third parties for their own direct marketing purposes in the previous calendar year and the names and addresses of those third parties. Requests may be made only once per year per person, must be sent to the Contact Address below, and are free of charge. However, we do not disclose Personal Information protected under the “Shine the Light” law to third parties for their own direct marketing purposes.


Nevada law permits our users who are Nevada consumers to request that their Personal Information not be sold (as defined under applicable Nevada law), even if their Personal Information is not currently being sold. Requests may be made using the Contact Address below and are free of charge.


We have designated our Privacy Officer, who can be contacted at the following address (“Contact Address”):

By Mail:   Airrosti Rehab Centers, LLC

111 Tower Drive, Building 1

San Antonio, Texas 78232

By Telephone:  (800) 404-6050

By Facsimile: (866) 298-4032

By Email:

Our Privacy Officer is accountable for Airrosti’s compliance with this Privacy Policy and applicable federal and state privacy laws. If you have any questions about Airrosti’s purposes for the collection and retention of your Personal Information, please contact our Privacy Officer at the Contact Address and provide sufficient detail to permit the Privacy Officer to answer your questions and contact you.


Airrosti does not knowingly solicit data from children or knowingly market to children. Airrosti is concerned about the safety of children and their use of the Internet.  Therefore, in accordance with the U.S. Children’s Online Privacy Protection Act of 1998, we do not knowingly request or solicit personally identifiable information from anyone under the age of 13 without prior verifiable parental consent.  In the event that we receive actual knowledge that we have collected such Personal Information without the required and verifiable parental consent, we will delete that information from our database as quickly as is reasonably practical. By using the Services, you represent that you are 18 years of age or older, or are 16 years of age or older and have valid parental consent to do so.


You should be aware that other Internet websites to which you hyperlink from the Sites, including those of unaffiliated third parties, our affiliates, service providers, and third parties with which we do business,  may contain privacy statements that differ from our Privacy Policy.  This Privacy Policy does not apply to any third-party services; Airrosti encourages you to read and understand such privacy policies and terms of use of any linked websites accessed by you.  If you decide to access such linked websites and/or provide any personal information to such linked websites, you do so entirely at your own risk. Airrosti is not responsible for such provisions, and expressly disclaims any and all liability related to such provisions.


This Privacy Policy is subject to the Terms of Use and Service and the HIPAA Notice of Privacy Practices, which govern your use of the Services. If you choose to visit the Sites or use the Services, your visit and any dispute over privacy is subject to this Privacy Policy, including but not limited to limitations of damages and application of the law of the State of Texas and the laws, regulations, ordinances and treaties of the United States of America.


This Privacy Policy was last modified on April 1, 2021, and replaces all previous disclosures we may have provided to you about our information practices with respect to the Sites and the Services. This Privacy Policy has been adopted with the recognition that Internet technologies are rapidly evolving, and that underlying business models are still not established.  Accordingly, Airrosti expressly reserves the right to modify this Privacy Policy at any time and in our reasonable discretion, by posting a change notice to the home page of the Sites.  Your continued use of the Sites or the Services following our posting of a change notice will constitute binding acceptance of this Privacy Policy and all changes thereto.