Frequently Asked Questions

Insurance Questions

Why don’t you accept my insurance?

We accept a broad range of carriers and are actively working to establish relationships with out of network carriers.

Do you accept my insurance?

Insurance coverage varies by location and your individual policy structure.  When you schedule your initial appointment, we will obtain your insurance information, verify benefits, and contact you before your appointment to review estimated costs. Click here to learn more about our scheduling and insurance verification process, as well the current carriers Airrosti is contracted with.

Do you file claims with Medicare?

Airrosti is not enrolled in Medicare and therefore to remain compliant with Federal regulations, we cannot treat any beneficiary of Medicare.

Do you accept Workers' Compensation?

We are able to treat patients who are currently on Workers’ Compensation, but we don’t accept Workers’ Compensation cases. You should let your adjustor know and confirm there aren’t any binding restrictions on your particular case. If you decide to submit your treatment notes for reimbursement, it could jeopardize your entire case.

I've met my deductible, so why are you still charging me for the deductible?

Claims typically take 4-6 weeks to process. At time of verification, claims may not reflect your accurate deductible. We will gladly refund any overages after our claims have processed.

Do you accept Letters of Protection?

At this time, we are unable to accept Letters of Protection.

What is an Accident Details Form and why do I need to send it to my insurance?

Depending on your specific carrier and policy, you may be required by your carrier to submit an Accident Detail Form. Please refer to your insurance policy information for additional details.

Why do you only provide an estimation for benefits?

We verify your benefits in advance to determine the estimated cost at each visit based on the information we receive from your insurance carrier. We cannot guarantee your patient responsibility until after claims are processed.

Can I pay for treatment after my car accident payments are settled?

Unfortunately, we are unable to delay payment until after your accident payments are settled. We do offer flexible and convenient payment plans to assist you with treatment costs.

I was involved in a motor vehicle accident (MVA). How does this work? Will you file a claim with my automotive insurance provider?

Airrosti requires a subrogation number when a patient is being treated due to a motor vehicle accident (MVA).  The subrogation number is only to protect you from being held responsible for the full cost of treatment if your claims are denied by your health insurance.  We’ve found in the past, some health insurance companies will deny claims and hold the patient responsible for full cost of treatment because they were not aware the patient was being treated due to a MVA.

What Is Airrosti?

What is Evidence-Based Medicine?

Evidence-based treatments are those that are supported by the most recent available and peer reviewed scientific literature, which outline best practices for providing safe and effective care. Airrosti providers have the necessary training and knowledge to make them experts in quality musculoskeletal care. Additionally, our providers engage patients in their treatment plans through patient education; our patients are educated about their injuries, as well as all of their treatment risk and alternatives.

What is Active Recovery and why is it important?

Active recovery/rehab is done during each visit, immediately following the highly targeted manual therapy designed to restore function to your body and correct injuries to the soft tissue. Active recovery refers to a customized program of stretches and exercises designed to target the specific area of your injury. These exercises help speed recovery and, when done consistently at home (self-care instructions will be provided), help prevent future injuries and further enhance flexibility and range-of-motion.

What is Airrosti? What do you do and how are you different from other care options?

Airrosti is a health care group that employs and trains providers who specialize in delivering high quality, outcome-based musculoskeletal care. Our focus on one-on-one patient time and a strict adherence to clinical best practices helps significantly reduce recovery times for patients, while preventing many unnecessary costs associated with imaging, pharmaceuticals, and even surgical procedures. Click here to learn more about Airrosti’s quality care approach and how we achieve such consistent and unparalleled patient results.

Do you prescribe medications or steroid shots?

Airrosti does not prescribe medications or give injections. Our treatment consists solely of manual manipulation, so it’s completely natural and non-invasive. Our goal is to help you completely eliminate your pain as quickly as possible. We want to significantly reduce or, in many cases, eliminate the need for pain-relieving pharmaceuticals. In fact, 94% of our patients report that Airrosti helped eliminate or reduce medications taken for their pain.

How is your treatment different from ART / Rolfing?

There are significant differences in the treatments relative to depth, pressure, direction, and treatment planning. However, the biggest difference is our level of training and adherence to evidence-based clinical guidelines and quality assurance. Unlike a Rolfing or ART certification, which requires no formal medical education, our providers are licensed doctors of chiropractic. This allows us to more accurately diagnose your condition and more quickly fully resolve the root source of your pain. Click here to learn more about what to expect during your treatment and what differentiates Airrosti care.

What does Airrosti stand for?

The name Airrosti was originally based on the acronym Applied Integration for the Rapid Recovery of Soft Tissue Injuries. In short, that means we combine highly targeted manual therapy with customized active rehab exercises to target and rapidly resolve the source of your soft tissue pain or injury. Our treatment is designed to be safe (completely non-invasive), highly effective, and proven to fix pain in the shortest amount of time possible.  So, while the name may sound a little funny, our commitment to providing world-class soft tissue treatment and quality musculoskeletal care is anything but!

Payment Questions

I have a HDHP/I don’t have insurance, how much does Airrosti cost?

Our self-pay rates vary by location. The cost for each visit includes an hour long appointment with our provider, consisting of a detailed injury evaluation and assessment, highly targeted manual therapy to address and correct the source of your pain, and active rehab to speed recovery. Our average treatment plan is 3.2 visits based on patient-reported outcomes. Click here to learn more about Airrosti’s value and results, and contact us to review your specific treatment costs based on your location.

Do you offer payment plans?

 Yes, we have an in house, interest-free payment plan where you are required to pay a minimum payment of $50 at the time of each visit. Your remaining balance will be billed to you at a minimum of $50 each month until the total is paid off, without exceeding 12 months.

What forms of payment do you take?

We accept personal checks and all major forms of credit cards, excluding American Express. Health Savings Account (HSA) and Flex cards are accepted, provided they have a credit card logo on the card. Unfortunately, we cannot accept cash at any of our locations.

Do you accept Care Credit?

Unfortunately, we are unable to accept Care Credit at this time.

Why is the treatment so expensive?

Our costs are based on the type of treatment that we provide in office. We offer diagnostic orthopedic testing, highly specific manual therapy, and individualized active rehabilitation. Each appointment is one full hour of individual, one-on-one care. Our providers are highly skilled and have extensive expertise in accurately diagnosing your injury and delivering consistent results. Unlike other forms of care, our treatment is designed to resolve your injury in a very short amount of time, typically within 3 visits. Thus, your total cost of care with Airrosti will generally be much less than other treatment options. Additionally, we are able to fully resolve injuries in 88.9% of cases. Our treatment is covered by most major insurance carries, and we do offer flexible payment options for those who will be covering their own cost of care.

How Can We Help You

How do I know if you can help me with my condition?

At, Airrosti we effectively treat a wide range of chronic and acute conditions. Click here to review a complete list of the common injuries we treat. During your first visit, our provider will thoroughly assess and diagnose your condition and determine if Airrosti can effectively resolve your condition. If your provider determines you are not a good candidate for treatment, he/she will refer you to a specialist as appropriate. If you are not a good candidate for treatment, or if you decide Airrosti is not right for you, your visit up to that point will be free of charge. Click here to learn more about what to expect during your first visit and our no-risk guarantee.

I recently had surgery for my injury. Would Airrosti benefit me?

After an invasive surgery, your fascial tissue becomes distorted. Our providers can make a dramatic impact on your condition by smoothing out those irregularities and breaking down scar tissue, quickly improving your range of motion and decreasing associated pain.

What is Kinesiology Tape and how will it benefit me in my recovery?

Kinesiology tape helps maximize patient results for a quick, pain-free recovery. It’s designed to stabilize joints and support the musculature. This helps to decrease pain, while increasing the body’s ability to reduce swelling following manual therapy.

Do you treat children?

Yes, we treat children of all ages. Airrosti requires a parent or legal guardian to provide consent for minors at the initial visit and potentially subsequent visits.

Do you treat pregnant women?

Yes, we treat women who are pregnant and postpartum.

How do I access my Patient Portal Login?

You need to be an established patient in order to log into the Airrosti portal. When you schedule your first appointment, we will provide a link and instructions to set yourself up on our Patient Portal. You will use the login and password you created to login.

What To Expect

What are your appointments like?

Each treatment session is an hour of individual care with your Airrosti Treatment Team. Your Airrosti provider will perform a thorough clinical assessment to evaluate your condition and determine the root cause of the pain/injury. Soft tissue/joint mobilization will be delivered through a hands-on approach to improve function and range of motion. Active rehab will be used to speed recovery and help prevent future injuries. Click here to learn more about what to expect during your first visit.

What should I wear for my appointment?

We recommended wearing comfortable, loose fitting workout shorts and a t-shirt to your appointment.

Does the treatment hurt?

There may be some discomfort with the highly specific manual therapy and myofascial release techniques used, however, not all of the treatments involve pain. The amount of discomfort varies based on the location and type of your injury, and patients have different levels of tolerance. However, you can be confident your Airrosti provider and recovery specialist will walk you through exactly what to expect during treatment and will ensure your treatment is extremely safe and effective. We are committed to not only providing great treatment results, but also ensuring your entire Airrosti experience is exceptional. Your will receive guidance on helping alleviate any bruising or soreness following treatment and making sure your recovery is as rapid as possible. Most importantly, any discomfort you feel during treatment should be very temporary and will help you experience immediate and lasting relief from pain.

Can I be seen for multiple injuries/conditions during my visit?

Because our treatment is highly specific and targeted to the root source of your pain, our providers will only be able to address one injury per visit. However, in many cases, addressing the root source of your pain may alleviate discomfort in multiple areas.

Can I have multiple visits in 1 day?

Generally, we are unable to schedule more than one Airrosti visit in the same day. Insurance can only be billed for your treatment once per day. Additionally, your body needs time to recover following the treatment to a specific area.

Scheduling Questions

Where are you located?

We are currently located throughout Texas in most major markets. In addition, we have several locations in Ohio, Illinois, Virginia and Washington. To find a provider near you, please visit our locations page.

Do I need a referral to be seen by an Airrosti provider?

In the large majority of cases, a physician referral is not required to schedule an appointment with an Airrosti provider. In a small percentage of cases, your individual insurance policy may require a referral. When you call to schedule your appointment, our Patient Advocate Team will verify your coverage and confirm if a referral is needed.

Can I change providers during treatment?

We prefer that you stay with one provider through the duration of your treatment plan so he/she can properly manage your care and ensure you get the best results possible. Our primary goal is to ensure your experience with Airrosti is exceptional and you are fully satisfied with the level of care you are receiving. In many cases, if one of our providers feels he/she is not getting the results we would typically expect based on your injury and diagnosis, he/she will refer you to another provider in our network.

What are your hours of operation?

Our Patient Advocate Team is available Monday through Thursday from 7:00am-7:00pm (CST) and Friday from 7:00am-5:30pm (CST). Our hours of treatment vary by location. To get more specific information about appointment availability, including the availability of weekend hours, please contact our Patient Advocate Team at (800) 404-6050.

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